Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
25 Ipswich Street
Telephone: 01449 612664
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition, along with the original receipt, within 14 days.
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
Our VAT number is: 442 4231 58
All correspondence must be in English.
Our usual opening hours are Monday to Friday 9.00am to 5pm, except Tuesdays where we close at 4.15 and Saturday 9.00am to 5.00pm